How to wind down a prop firm’s operations the Right Way: Lessons from FundingTicks
|One of the hardest decisions a company can make is to wind down its operations. It's not just emotional and complex but also often misunderstood from the outside. And while closures are hard, they don't have to be chaotic, unfair or damaging to the people who trusted the brand. FundingTicks is a strong example of what it looks like to wind down operations with integrity, placing traders first, communicating clearly, and ensuring every user is treated with fairness and respect.
This is a story of responsibility.
1) Winding down a Business Doesn’t Mean Abandoning Your Customers
FundingTicks approached its wind-down with a clear principle: customers should never carry the burden of internal business decisions. That’s why the process was handled in a way that prioritized users from the very beginning.
2) Refunds and Rewards Were Treated as a Commitment, Not an Option
When a business winds down, the most important question for users is simple:
“What’s next? Where can I address my concerns?”
FundingTicks made sure there was no confusion. All eligible users were refunded and paid, and handled in a structured and transparent way.
Instead of leaving traders hesitant or worried, FundingTicks ensured that users had access to clear summaries and detailed breakdowns through their dashboard, so they could verify everything for themselves.
3) A Proper Winddown Is Built on Transparency and Structure
FundingTicks demonstrated what “doing it right” looks like by ensuring:
- Eligibility criteria were defined and consistently applied.
- Rewards and refunds decisions were based on account status at the cutoff time.
- Processing was handled in good faith, with proper verification steps.
- Users had access to full breakdowns and clear confirmation steps.
This isn’t just good operational practice, it’s what protects traders and preserves credibility.
4) How you exit is just as important as how you enter.
By refunding users, paying reward splits, and treating traders with respect and as a whole throughout the process, FundingTicks proved that accountability matters, especially in the final chapter. In simple words, FundingTicks has set a benchmark for the prop firm industry of how to both operate or wind down a firm.
And with $30 million in rewards paid to traders, FundingTicks leaves behind more than a closure announcement. It leaves behind a legacy of contribution, fairness, and responsibility.
Information on these pages contains forward-looking statements that involve risks and uncertainties. Markets and instruments profiled on this page are for informational purposes only and should not in any way come across as a recommendation to buy or sell in these assets. You should do your own thorough research before making any investment decisions. FXStreet does not in any way guarantee that this information is free from mistakes, errors, or material misstatements. It also does not guarantee that this information is of a timely nature. Investing in Open Markets involves a great deal of risk, including the loss of all or a portion of your investment, as well as emotional distress. All risks, losses and costs associated with investing, including total loss of principal, are your responsibility. The views and opinions expressed in this article are those of the authors and do not necessarily reflect the official policy or position of FXStreet nor its advertisers.