FXS JOBS - customer support (Asia)


  • Position
    Customer Support (Asia)
  • Department
    Content
  • Reference
    17010040
  • Description
    Due to the rapid growth of FXStreet and the increased requirements of our customer base we are looking to expand the customer service team. The day-to-day tasks of the helpdesk support team vary depending on the needs of the users on a given day. Helpdesk support colleagues can help with subscription upgrades, dealing with user feedback, technical enquiries and general visitor enquiries regarding our site. The candidate has to be adaptable as there will always be unexpected issues that arise in a given day.
  • Responsabilities
    Monitor helpdesk and reply within response guidelines to incoming messages.
    Issue relevant support and guidance to users.
    Active support to accounts and clients for B2B, both pre-sales and post-sales. Acquiring constant feedback from the client.
    Direct messages to appropriate business units.
    Keep users updated with progress on issues and requests if unable to solve at first response.
    Respond appropriately to messages posted on Google Play and App Store and contact other teams if technical assistance required.
    Provide accurate reports and data analysis for the management team.
  • Qualifications:
    PC literate.
    Writing Skills.
    Excellence in English.
    Customer Service background.
    Preferable to have knowledge of CRM systems i.e. Zoho, Sales Force.

    Soft Skills:
    Able to communicate with empathy.
    Methodical.
    Process driven.
    Positive mind-set.
    Interest in the financial markets would be desirable.
    Autonomy and self-management ability.
  • Job Benefits:
    Remote work.
    Full time (from 00:00 GMT to 09:00am GMT).
    Fixed salary.
    Paid holidays.
    Training in online communications.
    Team environment.

    If you wish to apply for this role, please share your previous work experience and why you feel you would be suited to this role. If you meet the initial selection criteria, we will invite you to a video call within the next 2 weeks to assess your suitability.
  • About FXStreet
    FXStreet is the leading website in the retail Forex information business. It offers information and news about the forex and cryptocurrencies markets, covering information worldwide 24 hours a day, seven days a week.